Troubleshooting

First identify whether the problem affects content, connection or only the page presentation.

The screen flashes or shows an old version

1. Force reload with Ctrl + Shift + R or Cmd + Shift + R.
2. Check that the address is https://cloud.plotic.co.
3. Close the tab and open it again.

Do not clear site data as a first step. It may contain the local copy of your project.

The project is missing

The Projects screen needs a connection to load the account list. If you are offline, Plotic can show projects already stored in that browser but cannot register a new one.

Changes are not syncing

Read the status in the bottom bar. If it says the work is saved locally, keep the tab open until it becomes Synced.

The editor looks cut off or too small

Use Fit page or Fit width. In Two pages, sheets stack vertically, not in a horizontal carousel.

When asking for help, include your browser, operating system, project name and synchronization status. Never share your password or clear local data before checking the project.

Next: Getting started.